Customer Support

Customer Support
Service Outage
Payment Options


Monday – Friday: 8:00 a.m. – 6:00 p.m. CT

Saturday: 10:00 a.m. – 5:00 p.m. CT

Toll-free (877) 282-6248


Monday – Friday: 8:00 a.m. – 6:00 p.m. CT

Saturday: 10:00 a.m. – 5:00 p.m. CT

Toll-free (877) 455-7575

Texas Emergency or Outage Contact Numbers

Contact your local delivery company to report a service outage.

AEP Central (877) 373-4858

AEP North (877) 373-4858

Centerpoint (800) 332-7143

Oncor Electric Delivery (888) 875-6279

Texas New Mexico Power (888) 866-7456

Online with MyAmbit Account

Pay your bill and so much more. View details of your previous bills, manage your paperless billing, update your profile and more. Plus it works on all mobile devices, e-readers, tablets, computers and web-enabled TVs. Click for more…

Automatic Payments

Never miss a payment with Ambit’s Automatic Payment program. Sign up with your credit card or bank account and your bill will be paid automatically every month. No worries, no late fees. Click for more…

Over the Phone

You can also pay using our 24/7 automated phone system by calling (877) 282-6248, or by speaking to a Customer Care agent between 8:00 a.m. and 6:00 p.m. CT Monday ̶ Friday or 10:00 a.m. and 5:00 p.m. CT Saturdays.

Cash Payments

We accept payments at the following locations. Be sure to have your account number with you when making payments.

ACE Cash Express

10-15 Minutes

Fidelity Express

including those located in Dallas/Fort Worth Fiesta stores
10-15 Minutes


receive code 4874
2 Hours

Western Union Convenience Pay

requires remittance slip
Same Day

Why Ambit
A Million Reasons & Counting
More than one million customers have already chosen Ambit Energy as their electricity provider. Innovative electric plans and award winning customers service are among many things you can expect from Ambit Energy.
Try It. Like it. Or Change It.
Not sure what the best energy plan is for you? Worry not! With Ambit Energy you get to change your plan at any time up to once per year! Just another exclusive perk making Ambit Energy the best energy provider in Texas
We Have Free Energy!
The only thing better than a low electricity bill is NO ELECTRICITY BILL! Refer 15 customers & save up to 100% off your Ambit Energy bill. Try Us. Like Us. Refer Us. Get FREE ENERGY today.
Cancellation Fee Reimbursement
Switch to Ambit Energy and we’ll pay your cancellation fee up to $250! Must choose a featured plan with a 12 month or longer term. Some conditions apply, contact us for details!
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Contact Us 2909 E Arkansas Ln, Ste C-112 Arlington, TX 76010