Texas Emergency or Outage Contact Numbers
Contact your local delivery company to report a service outage.
AEP Central (877) 373-4858
AEP North (877) 373-4858
Centerpoint (800) 332-7143
Oncor Electric Delivery (888) 875-6279
Texas New Mexico Power (888) 866-7456
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Over the Phone
You can also pay using our 24/7 automated phone system by calling (877) 282-6248, or by speaking to a Customer Care agent between 8:00 a.m. and 6:00 p.m. CT Monday ̶ Friday or 10:00 a.m. and 5:00 p.m. CT Saturdays.
We accept payments at the following locations. Be sure to have your account number with you when making payments.
ACE Cash Express
including those located in Dallas/Fort Worth Fiesta stores
receive code 4874
Western Union Convenience Pay
requires remittance slip